JOB OVERVIEW

Our client is a leading private hospital seeking an experienced COO to lead overall operations and drive operational excellence, service quality, efficiency, and patient experience.

KEY RESPONSIBILITIES

• Lead overall hospital operations and operational strategy.

• Oversee Engineering & Maintenance, Facilities, Security, Transport, Food & Beverage, Customer Experience, and Patient Services.

• Manage Engineering operations, hospital infrastructure, maintenance, and facility management.

• Oversee Customer Care, Admissions, OPD, and end-to-end Patient Services.

• Drive operational efficiency, service quality, cost optimization, safety, and continuous improvement.

• Enhance patient satisfaction and overall customer experience.

• Ensure effective coordination between clinical, non-clinical, and support functions.

• Develop and implement operational policies, processes, KPIs, and performance standards.

• Lead, develop, and motivate multidisciplinary operational teams.

• Ensure compliance with relevant healthcare, safety, quality, and regulatory standards.

• Work closely with the Executive Leadership Team to achieve organizational objectives.

QUALIFICATIONS & EXPERIENCE

• Bachelor's Degree or equivalent qualification in Engineering, Business Management, Healthcare Management, Health Administration, or a related discipline.

• 15+ years of relevant professional experience, including significant senior management exposure.

• Minimum 5 years of experience at Senior Leadership / CXO level.

• Strong and proven experience handling Engineering & Maintenance / Facilities Management, preferably within a hospital or large complex service environment.

• Proven experience managing multiple operational functions within a large organization.

• Strong understanding of hospital operations, patient services, facilities, engineering, and support services.

• Proven track record in operational excellence, process improvement, cost optimization, and service quality.

• Strong strategic, commercial, financial, leadership, communication, and stakeholder management skills.

• Strong ability to lead multidisciplinary teams and drive organizational change.