JOB OVERVIEW

A leading diversified organization is seeking an experienced Head of Operations to oversee and drive operational excellence across multiple branches / outlets.

KEY RESPONSIBILITIES

• Lead and oversee the operations of multiple branches / outlets

• Develop and implement operational strategies to improve efficiency, service standards and business performance

• Monitor branch performance against KPIs, revenue targets and operational objectives

• Ensure consistent operational standards, policies and procedures across all outlets

• Lead, motivate and develop branch managers and large operational teams

• Monitor outlet profitability, costs, productivity and resource utilization

• Identify operational gaps and implement corrective actions to improve performance

• Ensure high standards of customer service and overall outlet experience

• Coordinate with Sales, Finance, HR, Supply Chain and other functions to ensure smooth operations

• Analyze operational reports and performance data to identify opportunities for improvement

• Drive process improvements, cost optimization and operational efficiency across the branch network

• Manage operational challenges and resolve issues in a timely and effective manner

• Ensure compliance with company policies, health & safety requirements and relevant operational standards

KEY REQUIREMENTS

• 7–10+ years of experience in Branch / Retail / Operations Management

• Proven experience managing multiple outlets / branches is mandatory

• Strong expertise in operational excellence, KPI management and team leadership

• Experience managing large teams and driving service standards

• Candidates from Retail, FMCG, Hospitality, Banking, Telecom, Automotive, Consumer Services and other multi-outlet businesses will be considered

• Strong commercial awareness and problem-solving capabilities

• Excellent leadership, communication and stakeholder management skills